We ship worldwide. Most orders are delivered across Europe, North America, and international destinations. If your country appears at checkout, shipping to that location is available.

We offer Free Express Shipping on every order, worldwide. No minimum order value required. The available options will be shown at checkout before you complete your order.

Delivery time depends on your destination:

• Processing time: 1–3 business days
• United States & Canada: approx. 5–10 business days
• Europe: approx. 3–8 business days
• Rest of the world: approx. 7–14 business days

You will receive a tracking link as soon as your order is dispatched.

Once your order has been shipped, you will receive a shipping confirmation by email with your tracking number. Using the link in the email, you can track the status of your package online at any time.

For deliveries outside the European Union, additional customs or import fees may apply depending on the destination country. These charges are imposed by local authorities and are the responsibility of the recipient. Please check with your local customs office for the exact regulations.

You have a 30-day return policy from the date you receive your order, provided that the items are:

• Unworn, unused, and in perfect condition
• With all tags still attached
• In their original packaging

For deliveries within the European Union, you also have a statutory 14-day right of withdrawal. Further details can be found in our Returns & Refund Policy.

Simply send us an email at support@castnerco.store with the following information:

• Order number
• Full name
• Items you wish to return
• Brief description of the reason (optional)

After reviewing your request, we will provide you with the return address and further instructions. Unannounced returns cannot be accepted.

Once your return has been received and inspected, we will notify you by email. If the refund is approved, the amount will be credited to your original payment method within approximately 10 business days. Please note that it may take additional time for your bank or payment provider to display the refund in your account.

We offer a wide range of secure payment options:

• Credit and debit cards (Visa, Mastercard, Amex)
• Digital wallets (Shop Pay, Apple Pay, Google Pay)
• Additional local payment methods depending on your region

All available options will be shown at checkout.

We process orders very quickly. If you wish to make a change or cancel your order, please contact us immediately at support@castnerco.store with your order number. If the order has already been shipped, changes are no longer possible — however, you may initiate a return after delivery in accordance with our policy.

Please check your order immediately upon receipt. If an item is damaged or you received the wrong item, contact us right away at support@castnerco.store and include photos of the product and the packaging if possible. We will review the case and quickly find a solution — replacement or full refund.

For questions about products, sizing, orders, or shipping, reach us at:

Email: support@castnerco.store

We aim to respond within 24 hours on business days.